Welcome Team Member

Welcome Team Member

Organisation role · Flexible hours
The Chapter House, The College, Ely CB7 4DL, UK
Art & cultureCommunity & familyWellbeing
Share Activity
Ely Cathedral
Scan me or visit www.volunteercambs.org.uk/o/elycathedralorgcommunity/activities/Welcome-Team-Member/75442 to join

Contact person


Primarily responsible for welcoming visitors to Ely Cathedral in accordance with our mission statement.

Detailed description

Located on the main entrance and exit points, Welcome Team Members maintain a watchful, helpful, and friendly presence at all times. The role has three key positions:

  1. West Door
  2. West Nave
  3. South Door

While the tasks at each location differ slightly, they all have the same purpose. 


  • Ensuring that everyone who comes into the building receives a warm and friendly welcome in accordance with the Cathedral’s Benedictine tradition.
  • Checking or scanning visitor tickets and giving them appropriate directions to the Stained Glass Museum (SGM) and Shop at the beginning of their visit.
  • Directing pass holders and people who need to buy tickets to the Ticket and Information Office.
  • At the exit point expressing thanks to everyone for visiting the Cathedral and offering to help them with any directions to the high street, car parks, Almonry, riverside etc.
  • Assisting with evacuation of members of the public from the building in the case of an emergency.
  • Recognising when a visitor may need additional pastoral support. This could include liaising with a Visitor Services Assistant (VSA) about contacting a Day Chaplain or Canon in Residence. 
  • Liaising with the VSAs at the beginning of each shift to ensure you have up-to-date information for the day.

Person Specification:

  • In sympathy with the Cathedral’s purpose, mission and values.
  • Outgoing and approachable personality. 
  • Must be prepared, alert and able to respond to situations as they arise.
  • Able to follow basic instructions.
  • Reliable and punctual.
  • Familiar with using e-mails.
  • Competent with IT and comfortable with using an online rota system.
  • Expected to be comfortable with fulfilling any of the three positions.

Time Commitment: 

  • Welcome Team volunteers are usually required to do at least one shift every three weeks. Volunteers have a choice of which position they sign up for. The shift patterns range from 1.5hrs to 2.5hrs in length.


  • Required to undergo Basic Safeguarding Awareness Training every 3 years and be aware of the advice given in the Cathedral Safeguarding Handbook. 
  • Regular attendance is required at specific training sessions that take place throughout the calendar year.

Supervised by: 

  • The Visitor Experience Manager.

Please note: All applicants must be 18 or over.

Getting there

Share Activity

About Ely Cathedral

Ely Cathedral is a Christian Church offering daily worship and a place of prayer and sanctity. It is the seat of the Bishop of Ely and the mother church of over 300 parishes that make up the Diocese of Ely. The Cathedral is also a historical monument, built to the glory of God, which welcomes thousands of pilgrims and visitors every year. Our extraordinary volunteer community works hard to serve the city and surrounding area.