Welcome Team Member

Located on the main entrance and exit points, Welcome Team Members maintain a watchful, helpful, and friendly presence at all times. The role has three key positions:

1. West Door
2. West Nave
3. South Door

While the tasks at each location differ slightly, they all have the same purpose. 

Duties:

• Ensuring that everyone who comes into the building receives a warm and friendly welcome in accordance with the Cathedral’s Benedictine tradition.
• Checking or scanning visitor tickets and giving them appropriate directions to the Stained Glass Museum (SGM) and Shop at the beginning of their visit.
• Directing pass holders and people who need to buy tickets to the Ticket and Information Office.
• At the exit point expressing thanks to everyone for visiting the Cathedral and offering to help them with any directions to the high street, car parks, Almonry, riverside etc.
• Assisting with evacuation of members of the public from the building in the case of an emergency.
• Recognising when a visitor may need additional pastoral support. This could include liaising with a Visitor Services Assistant (VSA) about contacting a Day Chaplain or Canon in Residence. 
• Liaising with the VSAs at the beginning of each shift to ensure you have up-to-date information for the day.

Person Specification:

• In sympathy with the Cathedral’s purpose, mission and values.
• Outgoing and approachable personality. 
• Must be prepared, alert and able to respond to situations as they arise.
• Able to follow basic instructions.
• Reliable and punctual.
• Familiar with using e-mails.
• Competent with IT and comfortable with using an online rota system.
• Expected to be comfortable with fulfilling any of the three positions.

Time Commitment: 

• Welcome Team volunteers are usually required to do at least one shift every three weeks. Volunteers have a choice of which position they sign up for. The shift patterns range from 1.5hrs to 2.5hrs in length.

Training:

• Required to undergo Basic Safeguarding Awareness Training every 3 years and be aware of the advice given in the Cathedral Safeguarding Handbook. 
• Regular attendance is required at specific training sessions that take place throughout the calendar year.

Supervised by: 

• The Visitor Experience Manager.

Please note: All applicants must be 18 or over.