Online Community Moderator Volunteer

We are looking for volunteers to moderate our Online Community once per week, including Saturdays and Sundays. Moderation does not take place on Bank Holidays. Once trained, we will take account of your preferences regarding which day of the week you prefer to carry out your role. Volunteers will moderate from their homes or any other location where they can access a computer in a confidential setting.

What you will be doing

• You will moderate the user generated content on the Online Community. You will ensure that users adhere to the Community’s rules, creating a safe and welcoming space which protects the interests of the users and of the NAS.
• Tasks will include:
• Ensuring the community is used appropriately and all members follow our community rules.
• Welcoming new members and assisting users having difficulty using the community.
• Fostering a community and space for autistic people and their families to meet, share personal stories and experiences.
• Protecting users by monitoring and addressing inaccurate information (this may include inappropriate medical advice, inappropriate advice on strategies to use; every autistic individual is different and what may work for one individual may not work for another).
• Checking for and removing spam, advertising, promotion of products and unapproved research requests.
• Intervening only where absolutely necessary, mainly by adding reminders of the community rules; and, occasionally, by editing or removing posts or threads.
• Ensuring users do not post any identifying details for example, profile pictures, full names, addresses, links to social media etc.
• Signposting users to appropriate NAS resources and relevant information.
• Sending handover notes to the moderation team.
• Checking in on users that need additional support.
• Alerting staff to any content that may be a safeguarding concern.