Helping Hands Volunteer - EACH Milton

Are you passionate about making a difference in the lives of families during their time at the hospice? We're looking for warm, friendly volunteers to join our Helping Hands team at Milton, offering support to our Wellbeing and Admin teams.

As a Helping Hands Volunteer, you’ll be a key part of the day-to-day rhythm of the hospice, offering practical assistance and warmth to families, visitors, and staff. Whether it’s greeting families with a friendly smile, helping carry belongings, or simply offering a cup of tea to someone who needs it, you’ll be helping to make the hospice feel like a place of comfort and care.

Volunteer shifts are available on weekdays and are divided into two time slots: morning or afternoon. The available options are listed below:

Monday - 1:30pm - 4:30pm

Tuesday - 1:30pm - 4:30

Wednesday - 9:30am - 1:00pm

Thursday - 1:30pm - 4:30

Friday - 9:30am - 1:00pm or 1:30pm - 4:30pm

Key activities:

• Acting as front of house, warmly welcoming families and visitors to the hospice and guiding them to the relevant team
• Helping families with their belongings to and from their vehicles
• Providing drinks and refreshments to families, as well as nurses and staff on shift
• Supporting the care team with admissions & checking in of service users
• Preparing & helping at hospice events
• General upkeep and tidying of wellbeing/admin areas
• Creating and printing signs
• Updating notice boards
• Completing basic admin tasks as and when required

Personal qualities / attributes/ knowledge:

• Friendly and enthusiastic
• Good understanding and importance of maintaining the confidentiality
• Good listening and communication skills
• To be able to work with individuals as well as part of a team
• Recognise own limitations and seek help if needed
• Flexible
• Committed and reliable
• Non-judgemental and accepting of multi-cultural/multi-faith beliefs
• Awareness of loss and bereavement

Supervision/ induction: Supervision and induction will be carried out by the Wellbeing lead or Family Support Practitioner. Additional support with be offered by the duty wellbeing staff in charge during the shift.

Recruitment process: Application form, informal interview, enhanced DBS and two references. You will also be required to undertake some mandatory training ahead of commencing your volunteer role, some of which will require an annual refresher e.g. safeguarding.