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Citizens Advice Rural Cambs is part of the national Citizens Advice organisation which aims to:
Provide the advice people need for the problems they face.
Influence policy makers to improve the ...

Poverty reductionSocial justiceCommunity & family
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Telephone Gateway Assessors

Telephone Gateway Assessors

Organisation role · 6–8 hrs/Week
Huntingdon, Cambridgeshire, England, United Kingdom
Advice & MentoringResearch
Poverty reductionSocial justiceCommunity & family
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Citizens Advice Rural Cambs
#74891
Scan me or visit www.volunteercambs.org.uk/o/Citizens-Advice-Rural-Cambs/activities/Telephone-Gateway-Assessors/74891 to join

Contact person

Summary

Helping our clients over the telephone by exploring what the problem is, researching the issue, providing information and establishing the best next steps.

Detailed description

This is a varied, challenging and highly rewarding role for which full training will be given. Our volunteers make a real difference to the lives of people in our local community.


As a Telephone Gateway Assessor you would: 

  • be the first point of access for people when they ring us  
  • deal with a wide range of problems and issues 
  • support members of the public of all ages and backgrounds 
  • give information from the Citizens Advice website and other sources
  • give information on appropriate signposts to other organisations
  • arrange for specialist advice/ further appointments where appropriate 
  • send emails to clients summarising the information
  • keep well written records of all clients cases on the database 
  • help prevent future problems by identifying issues that affect a lot of people. 


Specific qualifications or experience are not required to train for the role. You need to: 

  • be able to assess the situation relatively quickly 
  • have a good telephone manner, including good listening skills
  • have basic computing skills 
  • be open minded and non-judgmental 
  • enjoy helping people
  • be able to research answers online and communicate information clearly.


Volunteers work as part of a friendly team, fully supported at all times by a supervisor. Our telephone Adviceline is open Mon - Fri, 9.30am - 3.30pm. Our volunteers normally arrive at 9.15am and finish around 4pm.


Reasonable travel expenses will be reimbursed.


Please note that, due to the amount of training required for the role, we do ask that volunteers are able to commit to a minimum of 12 months with us.


If you reply to us via this website, we will email you our full application form for completion.

What we will provide to volunteers

💸 Reimbursement of costs

Getting there

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Huntingdon Activities > Citizens Advice Rural Cambs > Telephone Gateway Assessors

About Citizens Advice Rural Cambs

Citizens Advice Rural Cambs is part of the national Citizens Advice organisation which aims to:
Provide the advice people need for the problems they face.
Influence policy makers to improve the policies and practices that affect people’s lives.
Our service is open to anyone: it is free, independent, confidential and impartial.