Parent to Parent Emotional Support Helpline Volunteer

Parent to Parent Emotional Support Helpline Volunteer

Organisation role · 3–4 hrs/Week
From home
Community & familyHealthPeople with disabilities
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National Autisitc Society
#82442
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Summary

We are looking for volunteers for our Parent to Parent emotional support helpline which provides support to parents and carers of autistic children

Detailed description

Why we want you

Parent to Parent is the National Autistic Society’s award-winning UK wide confidential emotional support helpline which is provided over the phone by trained volunteers, who are all parents of autistic children and adults. The volunteers all have personal experience of autism and the impact it has on their own families. They are there to give parents and carers the opportunity to talk through any issues, feelings or problems they’re experiencing. They can suggest helpful strategies, signpost them to other sources of information and support, or just provide a non-judgmental listening ear. Volunteers provide this from their own home.

All volunteers must be a parent or primary carer of an autistic child or adult.

What you will be doing

  • Calling parents and carers of autistic children and adults who have contacted the Parent to Parent Emotional Support Helpline
  • Providing emotional support and a non-judgemental listening ear to other parents and carers
  • Signposting parents, when appropriate, to information and advice services via email
  • Recording details of interactions with parents on the service’s secure system
  • Dealing appropriately with confidential information and documentation in line with the service’s policies
  • Some occasional travel to attend training and forums will be necessary
  • You will need access to your own computer/laptop with internet access

The skills you need

  • Be a good communicator as the role involves providing emotional support over the phone
  • Be able to respond sensitively to the emotional and practical content of the calls
  • Be emotionally ready to undertake this role and support other parents
  • Be able to self-motivate and work on your own initiative
  • Be able to organise, prioritise and manage your own time
  • Have a positive and flexible approach
  • Be able to deal with people at all levels, using tact and diplomacy
  • Be able to remain calm, even in stressful situations
  • Be reliable, consistent and dependable
  • Be reliable, consistent and dependable
  • Be able to use MS Outlook
  • Be able to use MS Teams
  • Be able to learn how to use our call system

When and where

  • You will volunteer from your own home
  • You will need access to a computer and a good internet connection
  • The role will take place Monday to Friday during office hours (9am to 5pm)
  • We would like you to volunteer for one 3 hour shift per week
  • You will need access to your own computer/laptop with internet access


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About National Autisitc Society

We are here to transform lives and change attitudes to help create a society that works for autistic people.